Five Points of Pflugerville
521 S Heatherwilde Blvd · Pflugerville, TX · 78660 · 5126705800
111 certified beds Government - Hospital district Chain: Creative Solutions in Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $34,182 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
4 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
RN staffing in the bottom 10% nationally
0.26 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
67% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.03 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.26 | 0.55–0.75 |
| Weekend hours / resident-day | 2.70 | ≈ weekday level |
| Nursing turnover / year | 67% | median 45% |
| Fines (3-yr window) | 5 · $59,449 |
Inspection citations (44 in the current record)
-
Potential for harm · D January 6, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 7, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E November 24, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 25, 2025 · Nutrition and Dietary
-
Potential for harm · E June 5, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 17, 2025 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected May 1, 2025 · Resident Rights
-
Potential for harm · D March 19, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D March 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 20, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E March 19, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 19, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 20, 2025 · Quality of Life and Care
-
Potential for harm · D March 19, 2025
Provide activities to meet all resident's needs.
Corrected March 20, 2025 · Quality of Life and Care
-
Potential for harm · D March 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 20, 2025 · Quality of Life and Care
-
Potential for harm · D March 19, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 20, 2025 · Pharmacy Service
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Potential for harm · D March 19, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected March 20, 2025 · Nutrition and Dietary
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Potential for harm · E March 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 20, 2025 · Nutrition and Dietary
-
Potential for harm · E March 19, 2025
Provide and implement an infection prevention and control program.
Corrected March 20, 2025 · Infection Control
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Potential for harm · D January 28, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 29, 2025 · Quality of Life and Care
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Immediate jeopardy · K December 31, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2024 · Quality of Life and Care
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Immediate jeopardy · K December 31, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 5, 2024 · Quality of Life and Care
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Potential for harm · D October 23, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 24, 2024 · Quality of Life and Care
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Actual harm · G May 29, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 30, 2024 · Quality of Life and Care
-
Actual harm · G April 18, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 19, 2024 · Quality of Life and Care
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Potential for harm · D March 1, 2024 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected March 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 9, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 4, 2024 · Quality of Life and Care
-
Potential for harm · E February 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 4, 2024 · Nutrition and Dietary
-
Potential for harm · D February 9, 2024
Provide and implement an infection prevention and control program.
Corrected March 4, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 31, 2024 | Fine | $17,091 |
| December 31, 2024 | Fine | $17,091 |
| May 29, 2024 | Fine | $418 |
| April 18, 2024 | Fine | $12,222 |
| August 21, 2023 | Fine | $12,627 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675913 · certified since May 14, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.