Encore Healthcare and Rehabi of Malvern
1820 West Moline Street · Malvern, AR · 72104 · 5013379581
108 certified beds For profit - Corporation Chain: Southern Administrative Services
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.62 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.35 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (24 in the current record)
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Potential for harm · E November 18, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 18, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 10, 2025 · Quality of Life and Care
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Potential for harm · E March 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 7, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 7, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 4, 2025 · Quality of Life and Care
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Potential for harm · D November 21, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 21, 2024 · Quality of Life and Care
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Potential for harm · D November 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 21, 2024 · Pharmacy Service
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Potential for harm · E November 21, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected December 21, 2024 · Nutrition and Dietary
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Potential for harm · F November 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 21, 2024 · Nutrition and Dietary
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Potential for harm · D November 9, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 8, 2023 · Quality of Life and Care
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Potential for harm · E November 9, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 8, 2023 · Quality of Life and Care
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Potential for harm · D November 9, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 8, 2023 · Quality of Life and Care
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Potential for harm · D November 9, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected December 8, 2023 · Quality of Life and Care
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Potential for harm · D November 9, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 8, 2023 · Quality of Life and Care
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Potential for harm · E November 9, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected December 8, 2023 · Pharmacy Service
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Potential for harm · E November 9, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 8, 2023 · Nutrition and Dietary
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Potential for harm · F November 9, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 8, 2023 · Nutrition and Dietary
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Potential for harm · E November 9, 2023
Provide and implement an infection prevention and control program.
Corrected December 8, 2023 · Infection Control
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Potential for harm · E October 27, 2023 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected November 23, 2023 · Nutrition and Dietary
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Potential for harm · E August 25, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 16, 2022 · Resident Rights
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Potential for harm · E August 25, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected September 16, 2022 · Quality of Life and Care
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Potential for harm · E August 25, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 16, 2022 · Quality of Life and Care
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Potential for harm · D August 25, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 16, 2022 · Pharmacy Service
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Potential for harm · E August 25, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 16, 2022 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 045393 · certified since November 16, 2003. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.