Empress Care Center, LLC
1299 S. Bascom Avenue · San Jose, CA · 95128 · 4082870616
67 certified beds For profit - Individual Chain: Eva Care Group
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.06 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 3.76 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
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Potential for harm · E April 28, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 1, 2025 · Resident Rights
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Potential for harm · D April 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 28, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 2, 2025 · Quality of Life and Care
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Potential for harm · D April 28, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 1, 2025 · Quality of Life and Care
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Potential for harm · F April 28, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected May 1, 2025 · Quality of Life and Care
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Potential for harm · D April 28, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 11, 2025 · Pharmacy Service
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Potential for harm · D April 28, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 1, 2025 · Pharmacy Service
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Potential for harm · D April 28, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 1, 2025 · Pharmacy Service
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Potential for harm · F April 28, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 29, 2025 · Nutrition and Dietary
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Potential for harm · F April 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 28, 2025 · Nutrition and Dietary
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Potential for harm · F April 28, 2025
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected May 16, 2025 · Administration
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Potential for harm · E April 28, 2025
Provide and implement an infection prevention and control program.
Corrected April 29, 2025 · Infection Control
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Potential for harm · E April 28, 2025
Keep all essential equipment working safely.
Corrected April 28, 2025 · Environmental
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Potential for harm · D October 16, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 31, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 22, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 21, 2023 · Resident Rights
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Potential for harm · D December 22, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D December 22, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 22, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D December 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 21, 2023 · Quality of Life and Care
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Potential for harm · E December 22, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected December 21, 2023 · Quality of Life and Care
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Potential for harm · D December 22, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 21, 2023 · Pharmacy Service
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Potential for harm · D December 22, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected December 20, 2023 · Pharmacy Service
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Potential for harm · D December 22, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 20, 2023 · Pharmacy Service
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Potential for harm · D December 22, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected December 20, 2023 · Nutrition and Dietary
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Potential for harm · D December 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 21, 2023 · Nutrition and Dietary
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Potential for harm · E December 22, 2023
Provide and implement an infection prevention and control program.
Corrected December 21, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056026 · certified since February 10, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.