Elizabeth Adam Crump Health and Rehab
3600 Mountain Road · Glen Allen, VA · 23060 · 8046728725
180 certified beds For profit - Corporation Chain: Trio Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
RN staffing in the bottom 10% nationally
0.30 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
69% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.42 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 69% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (93 in the current record)
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Potential for harm · D October 30, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected November 24, 2025 · Resident Rights
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Potential for harm · E October 30, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 24, 2025 · Resident Rights
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Potential for harm · D October 30, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 30, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 30, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 24, 2025 · Quality of Life and Care
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Potential for harm · E October 30, 2025 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected November 24, 2025 · Pharmacy Service
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Potential for harm · E October 30, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected November 24, 2025 · Pharmacy Service
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Potential for harm · D October 30, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 24, 2025 · Infection Control
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Potential for harm · D October 1, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 1, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D October 1, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 25, 2024 · Pharmacy Service
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Potential for harm · D January 30, 2024 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 7, 2024 · Resident Rights
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Potential for harm · D January 30, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 30, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 30, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 30, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 7, 2024 · Quality of Life and Care
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Potential for harm · D June 28, 2023 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected July 27, 2023 · Resident Rights
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Potential for harm · D June 28, 2023 · found via complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected July 27, 2023 · Resident Rights
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Potential for harm · D June 28, 2023 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected July 27, 2023 · Resident Rights
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Potential for harm · D June 28, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 28, 2023 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected July 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 28, 2023 · found via complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected July 27, 2023 · Resident Assessment and Care Planning
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Actual harm · G August 18, 2022
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected June 28, 2022 · Quality of Life and Care
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Potential for harm · E August 18, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 20, 2022 · Resident Rights
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Potential for harm · D August 18, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 20, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495299 · certified since March 1, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.