Douglas Manor
103 North Road · Windham, CT · 06280 · 8604234636
90 certified beds For profit - Limited Liability company Chain: Ryders Health Management
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.59 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | 1 · $12,735 |
Inspection citations (57 in the current record)
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Potential for harm · D April 8, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 20, 2026 · Resident Rights
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Potential for harm · D April 8, 2026 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 20, 2026 · Resident Rights
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Actual harm · G October 15, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 21, 2025 · Quality of Life and Care
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Potential for harm · D October 15, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 18, 2025 · found via complaint
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 18, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 18, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 29, 2025 · Quality of Life and Care
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Potential for harm · E April 22, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected June 28, 2025 · Resident Rights
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Potential for harm · D April 22, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected June 28, 2025 · Resident Rights
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Potential for harm · E April 22, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected June 28, 2025 · Resident Rights
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Potential for harm · E April 22, 2025
Honor the resident's right to manage his or her financial affairs.
Corrected June 28, 2025 · Resident Rights
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Potential for harm · D April 22, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected June 28, 2025 · Resident Rights
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Potential for harm · E April 22, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 22, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 28, 2025 · Quality of Life and Care
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Potential for harm · D April 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 28, 2025 · Quality of Life and Care
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Potential for harm · D April 22, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 28, 2025 · Quality of Life and Care
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Potential for harm · E April 22, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected June 28, 2025 · Quality of Life and Care
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Potential for harm · E April 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 28, 2025 · Pharmacy Service
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Potential for harm · D April 22, 2025
Provide or obtain dental services for each resident.
Corrected June 28, 2025 · Quality of Life and Care
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Potential for harm · D April 22, 2025
Provide and implement an infection prevention and control program.
Corrected June 28, 2025 · Infection Control
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Potential for harm · E April 22, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected June 28, 2025 · Administration
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Potential for harm · D April 22, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 22, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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No harm found · B April 22, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected June 28, 2025 · Resident Rights
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No harm found · C April 22, 2025
Assure the security of all personal funds of residents deposited with the facility.
Corrected June 28, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 15, 2025 | Fine | $12,735 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075258 · certified since April 8, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.