Touchpoints at Manchester
333 Bidwell St · Manchester, CT · 06040 · 8605333086
127 certified beds For profit - Corporation Chain: Icare Health Network
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Total nurse staffing below 3.0 hours per resident-day
2.98 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: not rated
| Total nurse hours / resident-day | 2.98 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 2.69 | ≈ weekday level |
| Nursing turnover / year | 25% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (29 in the current record)
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Potential for harm · D September 2, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 13, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 13, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 23, 2025 · Pharmacy Service
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Potential for harm · E August 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 23, 2025 · Nutrition and Dietary
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No harm found · B August 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 20, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 22, 2025 · Resident Rights
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Potential for harm · D February 28, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 11, 2025 · Resident Rights
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Potential for harm · D February 28, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 28, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 11, 2025 · Quality of Life and Care
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Potential for harm · E July 25, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 5, 2023 · Resident Rights
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Potential for harm · D July 25, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected September 5, 2023 · Resident Rights
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Potential for harm · D July 25, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 5, 2023 · Resident Rights
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Potential for harm · E July 25, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 5, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 5, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · D July 25, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · D July 25, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · D July 25, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · D July 25, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · D July 25, 2023
Observe each nurse aide's job performance and give regular training.
Corrected September 5, 2023 · Nursing and Physician Services
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Potential for harm · D July 25, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 5, 2023 · Pharmacy Service
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Potential for harm · D July 25, 2023
Provide and implement an infection prevention and control program.
Corrected September 5, 2023 · Infection Control
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Potential for harm · D July 25, 2023
Keep all essential equipment working safely.
Corrected September 5, 2023 · Environmental
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Potential for harm · D July 25, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected September 5, 2023 · Environmental
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Potential for harm · D July 25, 2023
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected September 5, 2023 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075314 · certified since January 1, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.