Desert Springs Healthcare & Wellness Centre
82262 Valencia Avenue · Indio, CA · 92201 · 7603476000
68 certified beds For profit - Limited Liability company Chain: Citrus Wellness Centre
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 1 · $66,151 |
Inspection citations (48 in the current record)
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Potential for harm · D September 18, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · D September 18, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · D September 18, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected October 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 18, 2025
Ensure each resident receives an accurate assessment.
Corrected October 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 18, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected October 10, 2025 · Pharmacy Service
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Potential for harm · E September 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 10, 2025 · Pharmacy Service
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Potential for harm · E September 18, 2025
Provide and implement an infection prevention and control program.
Corrected October 10, 2025 · Infection Control
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Potential for harm · D July 30, 2025 · found via complaint
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected July 31, 2025 · Resident Rights
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Potential for harm · D April 17, 2025 · found via complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected May 9, 2025 · Quality of Life and Care
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Potential for harm · D March 27, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 15, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 29, 2025 · Quality of Life and Care
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Actual harm · G September 18, 2024 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected September 24, 2024 · Quality of Life and Care
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Potential for harm · D September 18, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 24, 2024 · Resident Rights
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Potential for harm · D September 18, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 24, 2024 · Pharmacy Service
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Potential for harm · D September 18, 2024 · found via complaint
Keep all essential equipment working safely.
Corrected September 24, 2024 · Environmental
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Potential for harm · D September 17, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 3, 2024 · Quality of Life and Care
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Potential for harm · E September 17, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected October 3, 2024 · Nursing and Physician Services
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Potential for harm · D August 9, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 12, 2024 · Quality of Life and Care
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Potential for harm · D July 18, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 7, 2024 · Resident Rights
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Potential for harm · E July 18, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 7, 2024 · Resident Rights
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Potential for harm · E July 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 18, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected August 7, 2024 · Quality of Life and Care
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Potential for harm · D July 18, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 7, 2024 · Quality of Life and Care
-
Potential for harm · D July 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 7, 2024 · Quality of Life and Care
-
Potential for harm · D July 18, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 7, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 13, 2023 | Fine | $66,151 |
| September 13, 2023 | Payment Denial | 8 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555084 · certified since April 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.