Crown Haven Health and Rehabilitation
620 Tom Hunter Road · Charlotte, NC · 28213 · 7045985136
120 certified beds For profit - Limited Liability company Chain: Avardis Health
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
62% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.04 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.33 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 62% | median 45% |
| Fines (3-yr window) | 4 · $71,235 |
Inspection citations (44 in the current record)
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Immediate jeopardy · J July 3, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected July 30, 2025 · Resident Rights
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Potential for harm · D July 3, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected July 30, 2025 · Resident Rights
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Potential for harm · D July 3, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected July 30, 2025 · Resident Rights
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Potential for harm · D July 3, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 30, 2025 · Quality of Life and Care
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Potential for harm · D September 23, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 23, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 22, 2024 · Infection Control
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Potential for harm · D August 9, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 9, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 2, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 9, 2024 · Resident Rights
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Potential for harm · D July 2, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 9, 2024 · Resident Rights
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Potential for harm · D July 2, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 9, 2024 · Quality of Life and Care
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Potential for harm · D July 2, 2024 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 9, 2024 · Quality of Life and Care
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Potential for harm · D July 2, 2024 · found via complaint
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected August 9, 2024 · Quality of Life and Care
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Potential for harm · D July 2, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 9, 2024 · Quality of Life and Care
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Potential for harm · D July 2, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 12, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected March 11, 2024 · Resident Rights
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Potential for harm · D February 12, 2024
Ensure each resident receives an accurate assessment.
Corrected March 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 12, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 12, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected March 11, 2024 · Quality of Life and Care
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Potential for harm · D February 12, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 11, 2024 · Quality of Life and Care
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Potential for harm · D February 12, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 11, 2024 · Quality of Life and Care
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Potential for harm · E February 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 11, 2024 · Pharmacy Service
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Potential for harm · E February 12, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 11, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 2, 2024 | Fine | $55,966 |
| July 2, 2024 | Payment Denial | 20 days |
| December 13, 2023 | Fine | $3,911 |
| December 13, 2023 | Fine | $3,912 |
| December 13, 2023 | Fine | $7,446 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345388 · certified since June 26, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.