Willowbrooke Court Sc Ctr at Matthews Glen
740 Pavilion View Drive · Matthews, NC · 28105 · 7048456220
15 certified beds Non profit - Corporation Chain: Acts Retirement-Life Communities Part of a CCRC
- Cleaner inspection record than most facilities nationally.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.63 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.97 | 0.55–0.75 |
| Weekend hours / resident-day | 4.37 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | none |
Inspection citations (6 in the current record)
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Potential for harm · D July 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 25, 2025 · Quality of Life and Care
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Potential for harm · E July 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 25, 2025 · Nutrition and Dietary
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No harm found · C July 8, 2025
Post nurse staffing information every day.
Corrected July 25, 2025 · Nursing and Physician Services
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Potential for harm · D May 30, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected June 27, 2024 · Pharmacy Service
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Potential for harm · D May 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 27, 2024 · Pharmacy Service
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Potential for harm · D May 30, 2024
Provide and implement an infection prevention and control program.
Corrected June 27, 2024 · Infection Control
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345326 · certified since September 6, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.