Cortland Acres Health and Rehabilitation
39 Cortland Acres Lane · Thomas, WV · 26292 · 3044634181
94 certified beds For profit - Corporation Chain: Hill Valley Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
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Red flags
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
73% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | 73% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (31 in the current record)
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Potential for harm · E March 25, 2026 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 10, 2026 · Nutrition and Dietary
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Potential for harm · E March 25, 2026 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected April 10, 2026 · Nutrition and Dietary
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Potential for harm · E October 24, 2025 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected December 12, 2025 · Nutrition and Dietary
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Potential for harm · D June 25, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 28, 2025 · Infection Control
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Immediate jeopardy · J March 12, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected April 16, 2025 · Quality of Life and Care
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Immediate jeopardy · K March 12, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected April 22, 2025 · Nutrition and Dietary
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Potential for harm · E March 12, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 16, 2025 · Resident Rights
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Potential for harm · E March 12, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 16, 2025 · Resident Rights
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Potential for harm · E March 12, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2025
Provide activities to meet all resident's needs.
Corrected April 16, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 16, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 16, 2025 · Quality of Life and Care
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Potential for harm · E March 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 22, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 16, 2025 · Quality of Life and Care
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Potential for harm · E March 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 16, 2025 · Nutrition and Dietary
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Potential for harm · D March 12, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 12, 2025
Provide and implement an infection prevention and control program.
Corrected April 16, 2025 · Infection Control
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Potential for harm · E March 12, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected April 16, 2025 · Nursing and Physician Services
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Potential for harm · E March 12, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 16, 2025 · Quality of Life and Care
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Potential for harm · E March 12, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 22, 2025 · Nutrition and Dietary
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Potential for harm · D August 2, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 31, 2023 · Quality of Life and Care
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Potential for harm · D August 2, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 31, 2023 · Quality of Life and Care
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Potential for harm · E August 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 31, 2023 · Nutrition and Dietary
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Potential for harm · D August 2, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 31, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515063 · certified since September 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.