Autumn Lake Healthcare at Crystal Springs
200 Whitman Avenue · Elkins, WV · 26241 · 3046362033
84 certified beds For profit - Corporation Chain: Autumn Lake Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
75% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.56 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.39 | 0.55–0.75 |
| Weekend hours / resident-day | 3.04 | ≈ weekday level |
| Nursing turnover / year | 75% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (73 in the current record)
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Potential for harm · D December 30, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 23, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D October 23, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 5, 2025 · Infection Control
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Potential for harm · D March 6, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D March 6, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D March 6, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D March 6, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · E March 6, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D March 6, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected May 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 6, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 2, 2025 · Quality of Life and Care
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Potential for harm · D March 6, 2025
Post nurse staffing information every day.
Corrected May 2, 2025 · Nursing and Physician Services
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Potential for harm · E March 6, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected May 2, 2025 · Nutrition and Dietary
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Potential for harm · E March 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 2, 2025 · Nutrition and Dietary
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Potential for harm · D March 6, 2025
Dispose of garbage and refuse properly.
Corrected May 2, 2025 · Nutrition and Dietary
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Potential for harm · E March 6, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 2, 2025 · Quality of Life and Care
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Potential for harm · E March 6, 2025 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected May 2, 2025 · Nursing and Physician Services
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Potential for harm · E March 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 2, 2025 · Infection Control
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Potential for harm · E November 26, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2024 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected June 24, 2024 · Quality of Life and Care
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Potential for harm · E November 26, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 6, 2025 · Quality of Life and Care
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Potential for harm · D November 26, 2024 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected January 6, 2025 · Pharmacy Service
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Potential for harm · E November 26, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · E February 22, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 15, 2024 · Resident Rights
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Potential for harm · E February 22, 2024
Honor the resident's right to manage his or her financial affairs.
Corrected April 15, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515197 · certified since December 23, 2021. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.