Complete Care at Oak Ridge LLC
1000 Association Drive · Charleston, WV · 25311 · 3043474372
74 certified beds For profit - Corporation Chain: Complete Care
- Inspection results have improved across recent cycles.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
60% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.52 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.86 | 0.55–0.75 |
| Weekend hours / resident-day | 3.11 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | 1 · $16,039 |
Inspection citations (37 in the current record)
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Potential for harm · E June 5, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected June 21, 2025 · Resident Rights
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Potential for harm · E June 5, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected June 21, 2025 · Resident Rights
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Potential for harm · D June 5, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected June 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 21, 2025 · Quality of Life and Care
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Potential for harm · D June 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 21, 2025 · Quality of Life and Care
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Potential for harm · D June 5, 2025
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected June 21, 2025 · Nutrition and Dietary
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Potential for harm · E June 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 21, 2025 · Nutrition and Dietary
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Potential for harm · D June 5, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 5, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected June 21, 2025 · Environmental
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No harm found · C June 5, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected June 21, 2025 · Nutrition and Dietary
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Actual harm · G July 25, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected September 4, 2024 · Quality of Life and Care
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Potential for harm · E July 25, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 4, 2024 · Resident Rights
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Potential for harm · D July 25, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 4, 2024 · Resident Rights
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Potential for harm · D July 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 4, 2024 · Resident Rights
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Potential for harm · E July 25, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 25, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 25, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 25, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 4, 2024 · Resident Rights
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Potential for harm · E July 25, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected September 4, 2024 · Resident Rights
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Potential for harm · D July 25, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected September 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · E July 25, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 4, 2024 · Quality of Life and Care
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Potential for harm · E July 25, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected September 4, 2024 · Nursing and Physician Services
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Potential for harm · D July 25, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected September 4, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 25, 2024 | Fine | $16,039 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515174 · certified since October 1, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.