Brookdale Westlake Hills
1034 Liberty Park Dr · Austin, TX · 78746 · 5123283775
90 certified beds For profit - Corporation Chain: Brookdale Senior Living Part of a CCRC
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
6 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.79 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.76 | 0.55–0.75 |
| Weekend hours / resident-day | 4.35 | ≈ weekday level |
| Nursing turnover / year | 31% | median 45% |
| Fines (3-yr window) | 6 · $300,561 |
Inspection citations (32 in the current record)
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Potential for harm · D April 9, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 5, 2026 · Resident Rights
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Potential for harm · E April 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 5, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D April 9, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected May 5, 2026 · Pharmacy Service
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Potential for harm · E April 9, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 5, 2026 · Pharmacy Service
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Potential for harm · D April 9, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · E April 9, 2026
Provide and implement an infection prevention and control program.
Corrected May 5, 2026 · Infection Control
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Potential for harm · D December 3, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected December 22, 2025 · Resident Rights
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Potential for harm · D December 3, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 22, 2025 · Infection Control
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Potential for harm · D February 14, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected March 13, 2025 · Resident Rights
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Potential for harm · D February 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected March 12, 2025 · Resident Rights
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Potential for harm · E February 14, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 10, 2025 · Pharmacy Service
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Potential for harm · D February 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 10, 2025 · Pharmacy Service
-
Potential for harm · D February 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 10, 2025 · Nutrition and Dietary
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Potential for harm · D February 14, 2025
Provide and implement an infection prevention and control program.
Corrected March 4, 2025 · Infection Control
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Potential for harm · D October 14, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 28, 2024 · Quality of Life and Care
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Immediate jeopardy · J May 1, 2024 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected May 7, 2024 · Resident Assessment and Care Planning
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Immediate jeopardy · J January 26, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 27, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected February 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 26, 2024
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected February 21, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 21, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected February 21, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 21, 2024 · Quality of Life and Care
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Potential for harm · E January 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 21, 2024 · Nutrition and Dietary
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Potential for harm · E January 26, 2024
Provide and implement an infection prevention and control program.
Corrected February 21, 2024 · Infection Control
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Potential for harm · E January 26, 2024
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Corrected February 21, 2024 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 1, 2024 | Fine | $7,800 |
| January 26, 2024 | Fine | $33,758 |
| December 29, 2023 | Fine | $7,446 |
| December 29, 2023 | Fine | $14,518 |
| November 5, 2023 | Fine | $9,311 |
| August 27, 2023 | Fine | $227,728 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 455866 · certified since January 9, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.