Arizona State Veteran Home-Phx
4141 North S Herrera Way · Phoenix, AZ · 85012 · 6022481550
200 certified beds Government - State
Why this verdict
- Carries CMS’s abuse warning icon.
- Federal penalties on record: $9,110 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 3 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 5.60 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.16 | 0.55–0.75 |
| Weekend hours / resident-day | 4.81 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 3 · $23,296 |
Inspection citations (39 in the current record)
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Potential for harm · D December 9, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 30, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected June 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 30, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected July 2, 2025 · Pharmacy Service
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Potential for harm · E May 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · F May 30, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected June 30, 2025 · Administration
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Potential for harm · D May 15, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected May 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 15, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 24, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 24, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 30, 2025 · Quality of Life and Care
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Potential for harm · D February 19, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 21, 2025 · Quality of Life and Care
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Actual harm · G January 22, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 15, 2025 · Pharmacy Service
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Potential for harm · D January 14, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 10, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 31, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E September 23, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 15, 2024 · Quality of Life and Care
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Potential for harm · D May 24, 2024 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected July 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 24, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 25, 2024 · Resident Assessment and Care Planning
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Actual harm · G May 8, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 15, 2024 · Quality of Life and Care
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Potential for harm · D April 22, 2024 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected July 25, 2024 · Resident Rights
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Potential for harm · D April 22, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 12, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 12, 2024 · Resident Rights
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Potential for harm · E January 12, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 12, 2024 · Resident Rights
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Potential for harm · D November 30, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 25, 2024 · Resident Assessment and Care Planning
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Actual harm · G November 2, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 2, 2024 · Quality of Life and Care
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Potential for harm · D November 2, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 1, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 10, 2024 | Fine | $9,110 |
| April 22, 2024 | Fine | $6,743 |
| April 22, 2024 | Payment Denial | 3 days |
| November 2, 2023 | Fine | $7,443 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035234 · certified since January 8, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.