Willows of Shelbyville
2309 S Miller St · Shelbyville, IN · 46176 · 3173989781
121 certified beds Government - City/county
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.01 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 3.52 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
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Potential for harm · E December 23, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 21, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 23, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected January 21, 2026 · Quality of Life and Care
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Potential for harm · D December 23, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected January 21, 2026 · Quality of Life and Care
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Potential for harm · D December 23, 2025
Provide and implement an infection prevention and control program.
Corrected January 21, 2026 · Infection Control
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Potential for harm · F March 6, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 20, 2025 · Nutrition and Dietary
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Potential for harm · D October 1, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 25, 2024 · Resident Rights
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Potential for harm · D October 1, 2024
Ensure each resident receives an accurate assessment.
Corrected October 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 1, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 1, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · F October 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 25, 2024 · Nutrition and Dietary
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Potential for harm · F October 1, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected October 25, 2024 · Environmental
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Potential for harm · D October 1, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 25, 2024 · Quality of Life and Care
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Actual harm · G May 2, 2024 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected May 20, 2024 · Quality of Life and Care
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Potential for harm · D May 2, 2024 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected May 20, 2024 · Quality of Life and Care
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Potential for harm · D May 2, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 20, 2024 · Pharmacy Service
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Potential for harm · D February 22, 2024 · found via complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected March 20, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 20, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 20, 2024 · Quality of Life and Care
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Potential for harm · D February 22, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 20, 2024 · Pharmacy Service
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Potential for harm · D February 22, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 20, 2024 · Infection Control
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Potential for harm · D July 26, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected August 25, 2023 · Resident Rights
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Potential for harm · E July 26, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 25, 2023 · Resident Rights
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Potential for harm · D July 26, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected August 25, 2023 · Resident Rights
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Potential for harm · D July 26, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 25, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 26, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 25, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 155022 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.