Willows of Richmond
2070 Chester Blvd · Richmond, IN · 47374 · 7659623543
87 certified beds Government - County
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.27 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.31 | 0.55–0.75 |
| Weekend hours / resident-day | 2.54 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (21 in the current record)
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Potential for harm · D October 15, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 21, 2025 · Resident Rights
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Potential for harm · D May 30, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected June 12, 2025 · Resident Rights
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Potential for harm · D May 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 30, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · F May 30, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected June 11, 2025 · Environmental
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Potential for harm · D January 3, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 17, 2025 · Pharmacy Service
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Potential for harm · D June 18, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 19, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected May 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · E April 19, 2024
Ensure each resident receives an accurate assessment.
Corrected May 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 8, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 8, 2024 · Quality of Life and Care
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Potential for harm · D January 18, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 29, 2024 · Resident Rights
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Potential for harm · F January 18, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 29, 2024 · Nutrition and Dietary
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Potential for harm · D January 18, 2024 · found via complaint
Dispose of garbage and refuse properly.
Corrected January 29, 2024 · Nutrition and Dietary
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Potential for harm · F January 18, 2024 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected January 29, 2024 · Environmental
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Potential for harm · D March 17, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected March 21, 2023 · Resident Rights
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Potential for harm · D March 17, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 21, 2023 · Quality of Life and Care
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Potential for harm · D March 17, 2023
Post nurse staffing information every day.
Corrected March 21, 2023 · Nursing and Physician Services
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Potential for harm · D March 17, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 21, 2023 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 155228 · certified since January 1, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.