Willows of New Castle
1023 N 20th St · New Castle, IN · 47362 · 7655299694
95 certified beds For profit - Corporation
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 3.27 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (22 in the current record)
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Potential for harm · D March 6, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 23, 2026 · Quality of Life and Care
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Potential for harm · F March 6, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 23, 2026 · Nutrition and Dietary
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Potential for harm · D March 6, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 23, 2026 · Quality of Life and Care
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Potential for harm · D March 6, 2026 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected March 23, 2026 · Quality of Life and Care
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Potential for harm · D March 6, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 23, 2026 · Pharmacy Service
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Potential for harm · D July 28, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · D March 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 4, 2025 · Resident Rights
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Potential for harm · D March 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 4, 2025 · Quality of Life and Care
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Potential for harm · D March 14, 2025
Provide or obtain dental services for each resident.
Corrected April 4, 2025 · Quality of Life and Care
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Potential for harm · D January 9, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 7, 2025 · Quality of Life and Care
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Potential for harm · D January 9, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 7, 2025 · Quality of Life and Care
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Actual harm · G January 29, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 9, 2024 · Quality of Life and Care
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Potential for harm · D January 29, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected February 9, 2024 · Resident Rights
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Potential for harm · D January 29, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected February 9, 2024 · Resident Rights
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Potential for harm · D January 29, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected February 9, 2024 · Resident Rights
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Potential for harm · D January 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 9, 2024 · Resident Rights
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Potential for harm · D January 29, 2024
Ensure each resident receives an accurate assessment.
Corrected February 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 9, 2024 · Quality of Life and Care
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Potential for harm · D January 29, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected February 9, 2024 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 155089 · certified since March 14, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.