Willows at Willard the
1050 Neal Zick Road · Willard, OH · 44890 · 4199356511
69 certified beds For profit - Corporation Chain: Trilogy Health Services Part of a CCRC
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.66 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.80 | 0.55–0.75 |
| Weekend hours / resident-day | 3.41 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (13 in the current record)
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Potential for harm · D November 21, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 23, 2024 · Resident Rights
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Potential for harm · D November 21, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 23, 2024 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 23, 2024 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 23, 2024 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected December 23, 2024 · Nursing and Physician Services
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Potential for harm · D November 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 23, 2024 · Pharmacy Service
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Potential for harm · D November 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 23, 2024 · Pharmacy Service
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Potential for harm · D August 9, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 30, 2023 · Quality of Life and Care
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Potential for harm · E August 9, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 30, 2023 · Pharmacy Service
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Potential for harm · D June 13, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 19, 2019 · Resident Rights
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Potential for harm · D June 13, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected July 19, 2019 · Resident Rights
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Potential for harm · D June 13, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 19, 2019 · Quality of Life and Care
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Potential for harm · D June 13, 2019
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected July 19, 2019 · Quality of Life and Care
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365769 · certified since November 8, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.