Willow Ridge of Nc
237 Tryon Road · Rutherfordton, NC · 28139 · 8282867200
150 certified beds For profit - Corporation Chain: Cch Healthcare
Why this verdict
- Federal penalties on record: $14,524 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.47 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.43 | 0.55–0.75 |
| Weekend hours / resident-day | 2.91 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 4 · $146,939 |
Inspection citations (27 in the current record)
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Potential for harm · D March 19, 2026
Keep residents' personal and medical records private and confidential.
Corrected April 6, 2026 · Resident Rights
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Potential for harm · D March 19, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 19, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 19, 2026
Provide enough food/fluids to maintain a resident's health.
Corrected April 6, 2026 · Quality of Life and Care
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Potential for harm · D March 19, 2026 · found via complaint
Provide appropriate foot care.
Corrected April 6, 2026 · Quality of Life and Care
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Immediate jeopardy · J February 4, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 4, 2025 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · D February 4, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 4, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 21, 2025 · Pharmacy Service
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Potential for harm · D February 4, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected February 21, 2025 · Pharmacy Service
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Potential for harm · D February 4, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 21, 2025 · Pharmacy Service
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Potential for harm · D February 4, 2025 · found via complaint
Give the resident's representative the ability to exercise the resident's rights.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · E February 4, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · D February 4, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 4, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 4, 2025 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected February 21, 2025 · Resident Rights
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No harm found · C February 4, 2025
Post nurse staffing information every day.
Corrected February 21, 2025 · Nursing and Physician Services
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Immediate jeopardy · J January 16, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 17, 2024 · Quality of Life and Care
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Potential for harm · D January 16, 2024 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected January 17, 2024 · Administration
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Immediate jeopardy · J November 3, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 17, 2024 · Quality of Life and Care
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Potential for harm · D November 3, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected January 16, 2024 · Resident Rights
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Potential for harm · D November 3, 2023
Ensure each resident receives an accurate assessment.
Corrected January 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · E November 3, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 16, 2024 · Pharmacy Service
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Potential for harm · E November 3, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 16, 2024 · Nutrition and Dietary
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Potential for harm · D November 3, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 16, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 4, 2025 | Fine | $7,262 |
| February 4, 2025 | Fine | $7,262 |
| November 3, 2023 | Fine | $13,507 |
| November 3, 2023 | Fine | $118,908 |
| November 3, 2023 | Payment Denial | 42 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345197 · certified since March 6, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.