Willow Point Rehabilitation and Nursing Center
3700 Old Vestal Road · Vestal, NY · 13850 · 6077634400
300 certified beds Government - County
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.01 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.47 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 1 · $166,364 |
Inspection citations (26 in the current record)
-
Potential for harm · D June 13, 2025
Keep residents' personal and medical records private and confidential.
Corrected August 8, 2025 · Resident Rights
-
Potential for harm · D June 13, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 8, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 8, 2025 · Quality of Life and Care
-
Potential for harm · D June 13, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected August 8, 2025 · Nutrition and Dietary
-
Potential for harm · E June 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 8, 2025 · Nutrition and Dietary
-
Potential for harm · D June 13, 2025
Provide and implement an infection prevention and control program.
Corrected August 8, 2025 · Infection Control
-
Potential for harm · D April 30, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected May 17, 2024 · Resident Rights
-
Potential for harm · D April 30, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 30, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · L March 29, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 6, 2024 · Infection Control
-
Actual harm · H March 29, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 6, 2024 · Quality of Life and Care
-
Potential for harm · D March 29, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected May 6, 2024 · Quality of Life and Care
-
Potential for harm · F March 29, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 6, 2024 · Nursing and Physician Services
-
Potential for harm · F March 29, 2024
Observe each nurse aide's job performance and give regular training.
Corrected May 6, 2024 · Nursing and Physician Services
-
Potential for harm · F March 29, 2024
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected May 6, 2024 · Administration
-
Potential for harm · D March 29, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 6, 2024 · Quality of Life and Care
-
Potential for harm · D March 29, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected May 6, 2024 · Pharmacy Service
-
Potential for harm · D March 29, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 6, 2024 · Infection Control
-
Potential for harm · D January 2, 2024 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected February 2, 2024 · Quality of Life and Care
-
Potential for harm · D October 29, 2021
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 27, 2021 · Resident Assessment and Care Planning
-
Potential for harm · D October 29, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 27, 2021 · Resident Assessment and Care Planning
-
Potential for harm · D October 29, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 27, 2021 · Quality of Life and Care
-
Potential for harm · D October 29, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 27, 2021 · Quality of Life and Care
-
Potential for harm · D October 29, 2021
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected December 27, 2021 · Quality of Life and Care
-
Potential for harm · D October 29, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 27, 2021 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 29, 2024 | Fine | $166,364 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335291 · certified since July 1, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.