Willow Pass Healthcare Center
3318 Willow Pass Road · Concord, CA · 94519 · 9256899222
81 certified beds For profit - Corporation Chain: Pratap Poddatoori
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 3.70 | ≈ weekday level |
| Nursing turnover / year | 56% | median 45% |
| Fines (3-yr window) | 1 · $45,702 |
Inspection citations (51 in the current record)
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Potential for harm · D March 26, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 26, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 13, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 13, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 13, 2026 · Quality of Life and Care
-
Potential for harm · E September 7, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 29, 2025 · Resident Rights
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Potential for harm · E July 9, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 9, 2024 · Resident Rights
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Actual harm · G April 25, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 30, 2024 · Quality of Life and Care
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Potential for harm · D April 25, 2024 · found via complaint
Provide a bathroom in or located near each resident’s room.
Corrected April 30, 2024 · Environmental
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Actual harm · G April 11, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 30, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 21, 2024 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected March 15, 2024 · Resident Rights
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Potential for harm · D August 31, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 21, 2023 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 14, 2023 · Environmental
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Potential for harm · D October 14, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 1, 2022 · Resident Rights
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Potential for harm · E October 14, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 1, 2022 · Resident Rights
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Potential for harm · D October 14, 2022
Ensure each resident receives an accurate assessment.
Corrected December 1, 2022 · Resident Assessment and Care Planning
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Potential for harm · D October 14, 2022
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 1, 2022 · Resident Assessment and Care Planning
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Potential for harm · D October 14, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 1, 2022 · Resident Assessment and Care Planning
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Potential for harm · E October 14, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 1, 2022 · Quality of Life and Care
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Potential for harm · D October 14, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected December 1, 2022 · Quality of Life and Care
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Potential for harm · E October 14, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 1, 2022 · Quality of Life and Care
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Potential for harm · D October 14, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 1, 2022 · Quality of Life and Care
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Potential for harm · E October 14, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 1, 2022 · Pharmacy Service
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Potential for harm · D October 14, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 1, 2022 · Pharmacy Service
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Potential for harm · E October 14, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected December 1, 2022 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 11, 2024 | Fine | $45,702 |
| April 11, 2024 | Payment Denial | 27 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055241 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.