Willow Crossing Health & Rehabilitation Center
3550 Central Ave · Columbus, IN · 47203 · 8123799669
112 certified beds Government - County
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.56 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 2.69 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (26 in the current record)
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Potential for harm · D March 11, 2026
Keep residents' personal and medical records private and confidential.
Corrected March 23, 2026 · Resident Rights
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Potential for harm · E March 11, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 23, 2026 · Quality of Life and Care
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Potential for harm · D March 11, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 23, 2026 · Quality of Life and Care
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Potential for harm · D March 11, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 23, 2026 · Pharmacy Service
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Potential for harm · D March 11, 2026
Implement a program that monitors antibiotic use.
Corrected March 23, 2026 · Infection Control
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Actual harm · G February 19, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 19, 2026 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected February 23, 2026 · Quality of Life and Care
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Potential for harm · D February 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 6, 2025 · Quality of Life and Care
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Potential for harm · D February 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 6, 2025 · Quality of Life and Care
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Potential for harm · D February 18, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 6, 2025 · Quality of Life and Care
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Potential for harm · D February 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 6, 2025 · Pharmacy Service
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Potential for harm · D February 18, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected March 6, 2025 · Administration
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Potential for harm · D February 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 6, 2025 · Nutrition and Dietary
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Potential for harm · D August 28, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 16, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Keep residents' personal and medical records private and confidential.
Corrected May 9, 2024 · Resident Rights
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Potential for harm · D April 19, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 9, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 9, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 9, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected May 9, 2024 · Quality of Life and Care
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Potential for harm · E April 19, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 9, 2024 · Pharmacy Service
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Potential for harm · E April 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 9, 2024 · Nutrition and Dietary
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Potential for harm · D October 26, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 13, 2023 · Pharmacy Service
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Potential for harm · D October 26, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 13, 2023 · Resident Assessment and Care Planning
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Potential for harm · E October 26, 2023 · found via complaint
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected November 13, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 155535 · certified since June 30, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.