Willow Brook Rehabilitation and Healthcare Center
90 West Street · Wilmington, MA · 01887 · 9789094586
142 certified beds For profit - Corporation Chain: Marquis Health Services
Why this verdict
- Carries CMS’s abuse warning icon.
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Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.71 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 1 · $10,358 |
Inspection citations (56 in the current record)
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Actual harm · G September 12, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 12, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 7, 2025 · Resident Rights
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Potential for harm · D September 12, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 7, 2025 · Resident Rights
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Potential for harm · E September 12, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · D September 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 28, 2025 · Quality of Life and Care
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Potential for harm · E September 12, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · D September 12, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected October 28, 2025 · Quality of Life and Care
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Potential for harm · E September 12, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected October 28, 2025 · Quality of Life and Care
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Potential for harm · D September 12, 2025
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Corrected October 7, 2025 · Nursing and Physician Services
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Potential for harm · E September 12, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 7, 2025 · Nutrition and Dietary
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Potential for harm · D September 12, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2025
Provide and implement an infection prevention and control program.
Corrected October 7, 2025 · Infection Control
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Potential for harm · D February 28, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 31, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 1, 2024 · Resident Rights
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Potential for harm · D September 19, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected November 1, 2024 · Resident Rights
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Potential for harm · D September 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · E September 19, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 1, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 12, 2025 | Fine | $10,358 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225568 · certified since April 8, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.