Williams Bay Health Services
146 Clover St · Williams Bay, WI · 53191 · 2622456400
50 certified beds For profit - Corporation Chain: North Shore Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.24 | 0.55–0.75 |
| Weekend hours / resident-day | 3.21 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (12 in the current record)
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Potential for harm · D January 26, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 23, 2026 · Quality of Life and Care
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Actual harm · G March 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 24, 2025 · Quality of Life and Care
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Potential for harm · D March 27, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 24, 2025 · Quality of Life and Care
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Potential for harm · F March 27, 2025
Provide and implement an infection prevention and control program.
Corrected April 24, 2025 · Infection Control
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Potential for harm · F March 27, 2025
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected April 24, 2025 · Environmental
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Potential for harm · D September 22, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 22, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 22, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 3, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 1, 2022 · Quality of Life and Care
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Potential for harm · D October 3, 2022
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected November 1, 2022 · Quality of Life and Care
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Potential for harm · D October 3, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 1, 2022 · Pharmacy Service
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Potential for harm · E October 3, 2022
Provide and implement an infection prevention and control program.
Corrected November 1, 2022 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525346 · certified since January 1, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.