Whitehouse Country Manor
11239 Waterville St · Whitehouse, OH · 43571 · 4198775338
90 certified beds For profit - Corporation Chain: Hillstone Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.02 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.46 | 0.55–0.75 |
| Weekend hours / resident-day | 2.64 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (37 in the current record)
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Potential for harm · D June 4, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 18, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 13, 2025 · Resident Rights
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Potential for harm · D February 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 13, 2025 · Pharmacy Service
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Potential for harm · F February 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 13, 2025 · Nutrition and Dietary
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Potential for harm · D February 18, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · F February 18, 2025
Provide and implement an infection prevention and control program.
Corrected March 13, 2025 · Infection Control
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Potential for harm · D February 18, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 13, 2025 · Resident Rights
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Potential for harm · D February 18, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 13, 2025 · Quality of Life and Care
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Potential for harm · D February 18, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 13, 2025 · Environmental
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Potential for harm · D April 11, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 3, 2024 · Infection Control
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Potential for harm · E October 5, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 31, 2023 · Resident Rights
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Potential for harm · E October 5, 2023 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected October 31, 2023 · Environmental
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Potential for harm · D October 31, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected November 17, 2022 · Resident Rights
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Potential for harm · D October 31, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 17, 2022 · Resident Rights
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Potential for harm · D October 31, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 17, 2022 · Resident Rights
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Potential for harm · D October 31, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 17, 2022 · Quality of Life and Care
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Potential for harm · D October 31, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 17, 2022 · Quality of Life and Care
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Potential for harm · D October 31, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected November 17, 2022 · Quality of Life and Care
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Potential for harm · D October 31, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 17, 2022 · Quality of Life and Care
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Potential for harm · F October 31, 2022
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected November 17, 2022 · Nursing and Physician Services
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Potential for harm · D October 31, 2022
Ensure that residents are free from significant medication errors.
Corrected November 17, 2022 · Pharmacy Service
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Potential for harm · F October 31, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 17, 2022 · Nutrition and Dietary
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Potential for harm · D October 31, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 17, 2022 · Resident Assessment and Care Planning
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Potential for harm · E October 31, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 17, 2022 · Environmental
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No harm found · C October 31, 2022
Observe each nurse aide's job performance and give regular training.
Corrected November 17, 2022 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365756 · certified since October 4, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.