White Oak Manor-Shelby
401 N Morgan Street · Shelby, NC · 28150 · 7044827326
160 certified beds For profit - Corporation Chain: National Healthcare Corporation
Why this verdict
- Federal penalties on record: $36,282 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
62% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.05 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 3.64 | ≈ weekday level |
| Nursing turnover / year | 62% | median 45% |
| Fines (3-yr window) | 5 · $48,824 |
Inspection citations (18 in the current record)
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Actual harm · G March 12, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · E August 28, 2025
Ensure each resident receives an accurate assessment.
Corrected September 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 17, 2025 · Resident Assessment and Care Planning
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Actual harm · G July 23, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 28, 2025 · Quality of Life and Care
-
Potential for harm · D July 23, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 28, 2025 · Resident Rights
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Potential for harm · D October 21, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 15, 2024 · Quality of Life and Care
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Potential for harm · F October 21, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 15, 2024 · Infection Control
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Potential for harm · F October 21, 2024 · found via complaint
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected November 15, 2024 · Infection Control
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Actual harm · G May 23, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 21, 2024 · Quality of Life and Care
-
Potential for harm · D May 23, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 21, 2024 · Resident Rights
-
Potential for harm · D May 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 21, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D May 23, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 23, 2024
Provide activities to meet all resident's needs.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · E May 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 21, 2024 · Pharmacy Service
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Potential for harm · E May 23, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected June 21, 2024 · Nutrition and Dietary
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Immediate jeopardy · J February 28, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 24, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J February 28, 2023
Respond appropriately to all alleged violations.
Corrected March 24, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 28, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 24, 2023 · Quality of Life and Care
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 12, 2026 | Fine | $16,720 |
| July 23, 2025 | Fine | $3,931 |
| July 23, 2025 | Fine | $3,931 |
| July 23, 2025 | Fine | $11,700 |
| July 23, 2025 | Payment Denial | 34 days |
| May 23, 2024 | Fine | $12,542 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345171 · certified since October 26, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.