Whisperwood Nursing & Rehabilitation Center
5502 W 4th St · Lubbock, TX · 79416 · 8067931111
114 certified beds Government - Hospital district Chain: Creative Solutions in Healthcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (5 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
5 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
4 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.46 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.33 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 2 · $19,546 |
Inspection citations (34 in the current record)
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Potential for harm · D April 22, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 22, 2026 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected May 13, 2026 · Quality of Life and Care
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Immediate jeopardy · J August 15, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 15, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 15, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 15, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 15, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 5, 2025 · Resident Rights
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Immediate jeopardy · J July 3, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected August 1, 2025 · Quality of Life and Care
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Potential for harm · D March 19, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J December 12, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 5, 2024 · Quality of Life and Care
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Potential for harm · E November 7, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · D November 7, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · E November 7, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · E November 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 6, 2024 · Nutrition and Dietary
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Potential for harm · E November 7, 2024
Provide and implement an infection prevention and control program.
Corrected December 6, 2024 · Infection Control
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Potential for harm · D May 10, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 10, 2024 · found via complaint
Provide appropriate foot care.
Corrected May 11, 2024 · Quality of Life and Care
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Potential for harm · E September 26, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 2, 2023 · Resident Rights
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Potential for harm · D September 26, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 2, 2023 · Resident Assessment and Care Planning
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Potential for harm · E September 26, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 2, 2023 · Quality of Life and Care
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Potential for harm · D September 26, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected October 2, 2023 · Quality of Life and Care
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Potential for harm · D September 26, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected October 2, 2023 · Pharmacy Service
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Potential for harm · D September 26, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 2, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 15, 2025 | Fine | $10,546 |
| December 12, 2024 | Fine | $9,000 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675527 · certified since November 15, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.