Whispering Pines Lodge
2131 Alpine Rd · Longview, TX · 75601 · 9037578786
116 certified beds For profit - Corporation Chain: Creative Solutions in Healthcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (8 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $625,057 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
8 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$625,057 in federal fines in the last 24 months
7 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.78 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.27 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 7 · $625,057 |
Inspection citations (60 in the current record)
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Immediate jeopardy · J February 20, 2026 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected February 21, 2026 · Quality of Life and Care
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Potential for harm · D February 2, 2026 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected February 3, 2026 · Resident Rights
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Potential for harm · E February 2, 2026 · found via complaint
Honor each resident's preferences, choices, values and beliefs.
Corrected February 3, 2026 · Quality of Life and Care
-
Potential for harm · D February 2, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 3, 2026 · Pharmacy Service
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Potential for harm · D February 2, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 3, 2026 · Infection Control
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Potential for harm · D February 2, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected February 3, 2026 · Environmental
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Potential for harm · E January 7, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected January 8, 2026 · Resident Rights
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Potential for harm · D January 7, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 8, 2026 · Resident Rights
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Potential for harm · D January 7, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 8, 2026 · Quality of Life and Care
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Potential for harm · D January 7, 2026
Provide activities to meet all resident's needs.
Corrected January 15, 2026 · Quality of Life and Care
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Potential for harm · E January 7, 2026
Ensure the activities program is directed by a qualified professional.
Corrected January 8, 2026 · Quality of Life and Care
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Potential for harm · D January 7, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 8, 2026 · Pharmacy Service
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Potential for harm · E January 7, 2026
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected January 8, 2026 · Administration
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Potential for harm · D January 7, 2026
Provide and implement an infection prevention and control program.
Corrected January 8, 2026 · Infection Control
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Potential for harm · D January 7, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected January 8, 2026 · Environmental
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Immediate jeopardy · J September 13, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 14, 2025 · Resident Rights
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Immediate jeopardy · K September 13, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K September 13, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 14, 2025 · Quality of Life and Care
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Immediate jeopardy · J September 13, 2025 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected September 14, 2025 · Quality of Life and Care
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Immediate jeopardy · J September 13, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected September 14, 2025 · Quality of Life and Care
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Immediate jeopardy · K September 13, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected September 14, 2025 · Nursing and Physician Services
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Potential for harm · D September 13, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 14, 2025 · Resident Rights
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Potential for harm · D September 13, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected September 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 13, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 13, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 14, 2025 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 20, 2026 | Fine | $122,865 |
| September 13, 2025 | Fine | $258,760 |
| July 16, 2025 | Fine | $16,432 |
| March 10, 2025 | Fine | $17,641 |
| March 10, 2025 | Fine | $17,641 |
| February 27, 2025 | Fine | $9,479 |
| October 3, 2024 | Fine | $182,239 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675386 · certified since September 21, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.