Wheaton Franciscan Hc - Terrace at St Francis
3200 S 20th St · Milwaukee, WI · 53215 · 4143893200
81 certified beds Non profit - Corporation Chain: Ascension Living
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $143,657 in fines in the last 24 months.
- 10 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
$143,657 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
79% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.75 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 79% | median 45% |
| Fines (3-yr window) | 3 · $175,897 |
Inspection citations (80 in the current record)
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Potential for harm · D January 6, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 4, 2026 · Resident Rights
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Potential for harm · D January 6, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 4, 2026 · Quality of Life and Care
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Potential for harm · D January 6, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 4, 2026 · Quality of Life and Care
-
Actual harm · G October 29, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 20, 2025 · Quality of Life and Care
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Potential for harm · D October 29, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 20, 2025 · Resident Rights
-
Potential for harm · D October 29, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 29, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected November 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 29, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 20, 2025 · Quality of Life and Care
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Potential for harm · D October 29, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 20, 2025 · Quality of Life and Care
-
Potential for harm · D October 29, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 20, 2025 · Quality of Life and Care
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Potential for harm · D October 29, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 20, 2025 · Quality of Life and Care
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Potential for harm · D October 29, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 20, 2025 · Infection Control
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Potential for harm · E August 20, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 17, 2025 · Resident Rights
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Potential for harm · D August 20, 2025
Keep residents' personal and medical records private and confidential.
Corrected September 17, 2025 · Resident Rights
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Potential for harm · E August 20, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected September 17, 2025 · Resident Rights
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Potential for harm · D August 20, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 20, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 17, 2025 · Quality of Life and Care
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Potential for harm · D August 20, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 17, 2025 · Quality of Life and Care
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Potential for harm · D August 20, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 17, 2025 · Quality of Life and Care
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Potential for harm · F August 20, 2025
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Corrected September 17, 2025 · Nursing and Physician Services
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Potential for harm · E August 20, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 17, 2025 · Pharmacy Service
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Potential for harm · D August 20, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 20, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 17, 2025 · Quality of Life and Care
-
Potential for harm · F August 20, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 17, 2025 · Pharmacy Service
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Potential for harm · D August 20, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected September 17, 2025 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 1, 2025 | Fine | $71,799 |
| April 1, 2025 | Payment Denial | 4 days |
| July 22, 2024 | Fine | $71,858 |
| July 22, 2024 | Payment Denial | 31 days |
| January 17, 2024 | Fine | $32,240 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525552 · certified since September 23, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.