Westfield Rehabilitation and Health Center
37 Feeding Hills Road · Westfield, MA · 01085 · 4135682341
80 certified beds For profit - Limited Liability company Chain: Priority Healthcare Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.21 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 3.09 | ≈ weekday level |
| Nursing turnover / year | 56% | median 45% |
| Fines (3-yr window) | 1 · $49,296 |
Inspection citations (60 in the current record)
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Potential for harm · D January 15, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · E January 15, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 15, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 15, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · E January 15, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · E January 15, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 26, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected February 26, 2025 · Nursing and Physician Services
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Potential for harm · F January 15, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 26, 2025 · Nutrition and Dietary
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Potential for harm · E January 15, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 26, 2025 · Nutrition and Dietary
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Potential for harm · D January 15, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected February 26, 2025 · Nutrition and Dietary
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Potential for harm · F January 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 26, 2025 · Nutrition and Dietary
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Potential for harm · E January 15, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 15, 2025
Provide and implement an infection prevention and control program.
Corrected February 26, 2025 · Infection Control
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Potential for harm · D January 15, 2025
Implement a program that monitors antibiotic use.
Corrected February 26, 2025 · Infection Control
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Potential for harm · D January 15, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected February 26, 2025 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 8, 2023 | Fine | $49,296 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225383 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.