Westerville Post Acute.
1060 Eastwind Drive · Westerville, OH · 43081 · 6148951038
130 certified beds For profit - Limited Liability company Chain: Pacs Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.41 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.58 | 0.55–0.75 |
| Weekend hours / resident-day | 2.97 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 2 · $315,699 |
Inspection citations (57 in the current record)
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Potential for harm · D July 31, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 30, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Provide activities to meet all resident's needs.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 15, 2025 · Pharmacy Service
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Potential for harm · D June 30, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 25, 2025 · Pharmacy Service
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Potential for harm · D June 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 15, 2025 · Pharmacy Service
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Potential for harm · D June 30, 2025
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected August 15, 2025 · Administration
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Potential for harm · D June 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected August 15, 2025 · Pharmacy Service
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Potential for harm · D June 30, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 15, 2025 · Infection Control
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Immediate jeopardy · J March 27, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 28, 2024 · Quality of Life and Care
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Potential for harm · D March 27, 2024 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected March 28, 2024 · Pharmacy Service
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Immediate jeopardy · J February 21, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 21, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 21, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 28, 2024 · Quality of Life and Care
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Potential for harm · F February 21, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 28, 2024 · Nursing and Physician Services
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Potential for harm · D December 6, 2023 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 14, 2023 · Resident Rights
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Potential for harm · D December 6, 2023 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected December 14, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 21, 2024 | Fine | $214,868 |
| February 21, 2024 | Payment Denial | 8 days |
| October 10, 2023 | Fine | $100,831 |
| October 10, 2023 | Payment Denial | 40 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365611 · certified since December 30, 1983. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.