West Valley Post Acute
7057 Shoup Ave · West Hills, CA · 91307 · 8183488422
128 certified beds For profit - Limited Liability company Chain: Pacs Group
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.27 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.47 | 0.55–0.75 |
| Weekend hours / resident-day | 3.86 | ≈ weekday level |
| Nursing turnover / year | 18% | median 45% |
| Fines (3-yr window) | 2 · $71,200 |
Inspection citations (83 in the current record)
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Potential for harm · D February 9, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 26, 2026 · Resident Rights
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Potential for harm · D December 17, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 18, 2025 · Resident Rights
-
Actual harm · G November 17, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 17, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · D August 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · E August 14, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · E August 14, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · D August 14, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · E August 14, 2025
Keep residents' personal and medical records private and confidential.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · E August 14, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 14, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 14, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 14, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 14, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 14, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · D August 14, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · E August 14, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · E August 14, 2025
Ensure that residents are free from significant medication errors.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · E August 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · E August 14, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 19, 2025 · Nutrition and Dietary
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Potential for harm · E August 14, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 12, 2025 · Nutrition and Dietary
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Potential for harm · E August 14, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected September 12, 2025 · Nutrition and Dietary
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Potential for harm · E August 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 19, 2025 · Nutrition and Dietary
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Potential for harm · E August 14, 2025
Dispose of garbage and refuse properly.
Corrected September 12, 2025 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 7, 2024 | Fine | $24,341 |
| June 7, 2024 | Payment Denial | 30 days |
| January 10, 2024 | Fine | $46,859 |
| January 10, 2024 | Payment Denial | 23 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055443 · certified since December 10, 1968. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.