West Hills Health and Rehab
6801 Middlebrook Pike · Knoxville, TN · 37919 · 8655887661
194 certified beds Non profit - Corporation
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.64 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.36 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (10 in the current record)
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Potential for harm · D November 15, 2024
Ensure each resident receives an accurate assessment.
Corrected December 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 4, 2024 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 4, 2024 · Pharmacy Service
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Potential for harm · D November 15, 2024
Provide and implement an infection prevention and control program.
Corrected December 4, 2024 · Infection Control
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Potential for harm · D February 2, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 5, 2022 · Quality of Life and Care
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Actual harm · G March 20, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 22, 2019 · Resident Assessment and Care Planning
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Actual harm · G March 20, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 22, 2019 · Quality of Life and Care
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Potential for harm · D March 20, 2019
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 20, 2019 · Resident Assessment and Care Planning
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Potential for harm · D March 20, 2019
Provide and implement an infection prevention and control program.
Corrected April 5, 2019 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445501 · certified since January 20, 2011. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.