Waterville Center for Health and Rehab
7 Highwood St · Waterville, ME · 04901 · 2078730705
111 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$83,038 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 5 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.52 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.88 | 0.55–0.75 |
| Weekend hours / resident-day | 4.24 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | 1 · $83,038 |
Inspection citations (45 in the current record)
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Potential for harm · D August 28, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 6, 2025 · Resident Rights
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Potential for harm · D August 28, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · E August 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · D August 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 28, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 6, 2025 · Quality of Life and Care
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Potential for harm · E August 28, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 6, 2025 · Quality of Life and Care
-
Potential for harm · D August 28, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected October 6, 2025 · Pharmacy Service
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Potential for harm · D August 28, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 6, 2025 · Pharmacy Service
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Potential for harm · E August 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 6, 2025 · Nutrition and Dietary
-
Potential for harm · E August 28, 2025
Dispose of garbage and refuse properly.
Corrected October 6, 2025 · Nutrition and Dietary
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Potential for harm · D August 28, 2025
Provide and implement an infection prevention and control program.
Corrected October 6, 2025 · Infection Control
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Potential for harm · D August 28, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · D August 28, 2025 · found via complaint
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 28, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 28, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 11, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Immediate jeopardy · L September 17, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected September 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · L September 17, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · L September 17, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G September 17, 2024 · found via complaint
Honor each resident's preferences, choices, values and beliefs.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · D September 17, 2024 · found via complaint
Honor the resident's right to manage his or her financial affairs.
Corrected November 7, 2024 · Resident Rights
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Potential for harm · E September 17, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 7, 2024 · Resident Rights
-
Potential for harm · E September 17, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 7, 2024 · Resident Rights
-
Potential for harm · D September 17, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 17, 2024 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 7, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 17, 2024 | Fine | $83,038 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 205120 · certified since January 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.