Waterview Heights Rehabilitation and Nursing Cente
135 Meridan St. · Rochester, NY · 14612 · 5856630930
229 certified beds For profit - Partnership Chain: Hurlbut Care
Why this verdict
- On the federal Special Focus list of the most persistently poor performers.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $804,844 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
Special Focus Facility
CMS has designated this facility one of the most persistently poor performers in the country — it is under increased inspection and enforcement.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
6 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$804,844 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
70% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: not rated Inspections: not rated Staffing: not rated Quality measures: not rated
| Total nurse hours / resident-day | 3.44 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 2.83 | ≈ weekday level |
| Nursing turnover / year | 70% | median 45% |
| Fines (3-yr window) | 3 · $804,844 |
Inspection citations (86 in the current record)
-
Immediate jeopardy · K December 22, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 20, 2026 · Quality of Life and Care
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Immediate jeopardy · K December 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 20, 2026 · Quality of Life and Care
-
Actual harm · G December 22, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 22, 2026 · Resident Rights
-
Actual harm · I December 22, 2025
Honor each resident's preferences, choices, values and beliefs.
Corrected February 20, 2026 · Quality of Life and Care
-
Actual harm · G December 22, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 22, 2026 · Quality of Life and Care
-
Actual harm · G December 22, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 20, 2026 · Quality of Life and Care
-
Actual harm · G December 22, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected April 22, 2026 · Quality of Life and Care
-
Actual harm · G December 22, 2025
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected February 20, 2026 · Administration
-
Potential for harm · E December 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 20, 2026 · Resident Rights
-
Potential for harm · E December 22, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 22, 2026 · Resident Rights
-
Potential for harm · D December 22, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 20, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 22, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected February 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 22, 2025
Provide activities to meet all resident's needs.
Corrected April 22, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 22, 2026 · Quality of Life and Care
-
Potential for harm · D December 22, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 22, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 22, 2026 · Quality of Life and Care
-
Potential for harm · D December 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 20, 2026 · Pharmacy Service
-
Potential for harm · D December 22, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 22, 2026 · Nutrition and Dietary
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Potential for harm · F December 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 22, 2026 · Nutrition and Dietary
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Potential for harm · F December 22, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected February 20, 2026 · Administration
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Potential for harm · F December 22, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected February 20, 2026 · Administration
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Potential for harm · F December 22, 2025
Provide and implement an infection prevention and control program.
Corrected April 22, 2026 · Infection Control
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Potential for harm · F December 22, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected April 22, 2026 · Environmental
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No harm found · B December 22, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected February 20, 2026 · Resident Rights
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Immediate jeopardy · L May 9, 2025
Honor each resident's preferences, choices, values and beliefs.
Corrected June 30, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 22, 2025 | Fine | $304,450 |
| May 9, 2025 | Fine | $185,840 |
| September 17, 2024 | Fine | $314,554 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335082 · certified since June 1, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.