Waterford Care Center, the
7445 North Sheridan Road · Chicago, IL · 60626 · 7733383300
141 certified beds For profit - Corporation Chain: Citadel Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Total nurse staffing below 3.0 hours per resident-day
2.90 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.59 | 0.55–0.75 |
| Weekend hours / resident-day | 2.66 | ≈ weekday level |
| Nursing turnover / year | 23% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (31 in the current record)
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Potential for harm · D May 23, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 23, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 11, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 17, 2025 · Resident Rights
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Potential for harm · D March 24, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D December 20, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 27, 2024 · Resident Rights
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Potential for harm · E December 20, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 24, 2024 · Resident Assessment and Care Planning
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Potential for harm · E December 20, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 27, 2024 · Quality of Life and Care
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Potential for harm · D December 20, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 27, 2024 · Quality of Life and Care
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Potential for harm · E December 20, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 27, 2024 · Pharmacy Service
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Potential for harm · F December 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 24, 2024 · Nutrition and Dietary
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Potential for harm · E December 20, 2024
Provide and implement an infection prevention and control program.
Corrected December 27, 2024 · Infection Control
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Potential for harm · E January 12, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 29, 2024 · Resident Rights
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Potential for harm · D January 12, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 29, 2024 · Quality of Life and Care
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Potential for harm · D January 12, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 29, 2024 · Pharmacy Service
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Potential for harm · F January 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 29, 2024 · Nutrition and Dietary
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Potential for harm · F January 12, 2024
Provide and implement an infection prevention and control program.
Corrected January 29, 2024 · Infection Control
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Potential for harm · E January 12, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected January 29, 2024 · Infection Control
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Potential for harm · E January 12, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected January 29, 2024 · Infection Control
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Actual harm · G October 13, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 25, 2023 · Quality of Life and Care
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Potential for harm · D October 13, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 25, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 29, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 6, 2023 · Quality of Life and Care
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Potential for harm · D September 29, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 6, 2023 · Quality of Life and Care
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Potential for harm · D September 13, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · D September 13, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 22, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145659 · certified since October 20, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.