Villa Crest Nursing and Retirement Center
1276 Hanover Street · Manchester, NH · 03104 · 6036223262
126 certified beds For profit - Limited Liability company
- Cleaner inspection record than most facilities nationally.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.96 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.46 | 0.55–0.75 |
| Weekend hours / resident-day | 3.62 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (9 in the current record)
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Potential for harm · D July 31, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 2, 2025 · Nutrition and Dietary
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Potential for harm · D June 20, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected July 12, 2024 · Pharmacy Service
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Potential for harm · E June 20, 2024
Provide and implement an infection prevention and control program.
Corrected June 25, 2024 · Infection Control
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Potential for harm · D June 2, 2023
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected June 7, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 2, 2023
Ensure that residents are free from significant medication errors.
Corrected June 7, 2023 · Pharmacy Service
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Potential for harm · D June 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 16, 2023 · Nutrition and Dietary
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Potential for harm · D June 2, 2023
Keep all essential equipment working safely.
Corrected June 6, 2023 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305079 · certified since October 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.