Vantage at West Springfield LLC
42 Prospect Avenue · West Springfield, MA · 01089 · 4137333151
168 certified beds For profit - Limited Liability company Chain: Vantage Care
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.05 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 3.69 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 1 · $13,748 |
Inspection citations (32 in the current record)
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Potential for harm · D December 11, 2025
Assess the resident when there is a significant change in condition
Corrected January 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 11, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 11, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 19, 2026 · Quality of Life and Care
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Potential for harm · D December 11, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 19, 2026 · Pharmacy Service
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Potential for harm · D December 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 19, 2026 · Pharmacy Service
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Potential for harm · D December 11, 2025
Provide and implement an infection prevention and control program.
Corrected January 19, 2026 · Infection Control
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Potential for harm · D October 15, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · E August 6, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 6, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 14, 2024 · Quality of Life and Care
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Potential for harm · D August 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 14, 2024 · Quality of Life and Care
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Potential for harm · D August 6, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 14, 2024 · Pharmacy Service
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Potential for harm · D August 6, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected September 14, 2024 · Administration
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Potential for harm · E August 6, 2024
Provide and implement an infection prevention and control program.
Corrected September 14, 2024 · Infection Control
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No harm found · B August 6, 2024
Ensure each resident receives an accurate assessment.
Corrected September 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 6, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 19, 2024 · Resident Rights
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Potential for harm · D December 6, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 6, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 6, 2023 · found via complaint
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected January 19, 2024 · Quality of Life and Care
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Potential for harm · D December 6, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 19, 2024 · Pharmacy Service
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Potential for harm · D December 6, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 19, 2024 · Resident Assessment and Care Planning
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Actual harm · G October 12, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 10, 2023 · Resident Assessment and Care Planning
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Actual harm · G October 12, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 10, 2023 · Quality of Life and Care
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Potential for harm · D May 31, 2023
Assess the resident when there is a significant change in condition
Corrected July 7, 2023 · Resident Assessment and Care Planning
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Potential for harm · D May 31, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Corrected July 7, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 12, 2023 | Fine | $13,748 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225262 · certified since January 1, 1979. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.