Touchpoints at Chestnut
171 Main St · East Windsor, CT · 06088 · 8602925394
60 certified beds For profit - Corporation Chain: Icare Health Network
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.73 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.82 | 0.55–0.75 |
| Weekend hours / resident-day | 3.17 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (31 in the current record)
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Potential for harm · D August 18, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 29, 2025 · Resident Rights
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Potential for harm · D August 18, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 29, 2025 · Quality of Life and Care
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Potential for harm · E August 18, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Give residents a notice of rights, rules, services and charges.
Corrected June 5, 2025 · Resident Rights
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Potential for harm · D April 24, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 5, 2025 · Resident Rights
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Potential for harm · D April 24, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 24, 2025
Respond appropriately to all alleged violations.
Corrected June 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 24, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected June 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 5, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 5, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected June 5, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected June 5, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected June 5, 2025 · Pharmacy Service
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Potential for harm · D April 24, 2025
Provide or obtain dental services for each resident.
Corrected June 5, 2025 · Quality of Life and Care
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Potential for harm · E April 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 5, 2025 · Nutrition and Dietary
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Potential for harm · E April 24, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected June 5, 2025 · Nursing and Physician Services
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Potential for harm · D April 24, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 5, 2025 · Resident Rights
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Potential for harm · D April 24, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 28, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 9, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 28, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 9, 2023 · Quality of Life and Care
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Potential for harm · D June 28, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected August 9, 2023 · Quality of Life and Care
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Potential for harm · D June 28, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 9, 2023 · Nursing and Physician Services
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Potential for harm · E June 28, 2023
Observe each nurse aide's job performance and give regular training.
Corrected August 9, 2023 · Nursing and Physician Services
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Potential for harm · D June 28, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 9, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075436 · certified since May 1, 2003. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.