The Willows at Ramapo Rehab and Nursing Center
30 Cragmere Road · Suffern, NY · 10901 · 8453571230
203 certified beds For profit - Corporation Chain: Carerite Centers
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.20 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.39 | 0.55–0.75 |
| Weekend hours / resident-day | 2.93 | ≈ weekday level |
| Nursing turnover / year | 23% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
-
Potential for harm · D March 13, 2026
Honor the resident's right to manage his or her financial affairs.
Corrected April 22, 2026 · Resident Rights
-
Potential for harm · D March 13, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 22, 2026 · Resident Rights
-
Potential for harm · D March 13, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 22, 2026 · Quality of Life and Care
-
Potential for harm · D March 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 22, 2026 · Quality of Life and Care
-
Potential for harm · D March 13, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 22, 2026 · Quality of Life and Care
-
Potential for harm · D March 13, 2026
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected April 22, 2026 · Quality of Life and Care
-
Potential for harm · D March 13, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 22, 2026 · Nutrition and Dietary
-
Actual harm · G October 24, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 18, 2025 · Quality of Life and Care
-
Potential for harm · D October 24, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D July 24, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 4, 2025 · Infection Control
-
Potential for harm · D March 4, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 8, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D November 17, 2023
Provide activities to meet all resident's needs.
Corrected December 30, 2023 · Quality of Life and Care
-
Potential for harm · D November 17, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 30, 2023 · Quality of Life and Care
-
Potential for harm · D November 17, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 30, 2023 · Quality of Life and Care
-
Potential for harm · E November 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 30, 2023 · Nutrition and Dietary
-
Potential for harm · D November 17, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 30, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D November 17, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 30, 2023 · Quality of Life and Care
-
Potential for harm · D November 17, 2023 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 30, 2023 · Resident Rights
-
Potential for harm · D April 18, 2019
Assess the resident when there is a significant change in condition
Corrected June 14, 2019 · Resident Assessment and Care Planning
-
Potential for harm · D April 18, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 14, 2019 · Resident Assessment and Care Planning
-
Potential for harm · D April 18, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 14, 2019 · Quality of Life and Care
-
Potential for harm · D April 18, 2019
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected June 14, 2019 · Pharmacy Service
-
Potential for harm · D April 18, 2019
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected June 14, 2019 · Pharmacy Service
-
Potential for harm · D April 18, 2019
Ensure medication error rates are not 5 percent or greater.
Corrected June 14, 2019 · Pharmacy Service
-
Potential for harm · D April 18, 2019
Provide and implement an infection prevention and control program.
Corrected June 14, 2019 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335148 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.