The Willows at East Lansing
3500 Coolidge Road · East Lansing, MI · 48823 · 5172034042
65 certified beds For profit - Corporation Chain: Trilogy Health Services Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.82 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.50 | 0.55–0.75 |
| Weekend hours / resident-day | 3.20 | ≈ weekday level |
| Nursing turnover / year | 29% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
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Potential for harm · D March 20, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 31, 2026 · Quality of Life and Care
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Potential for harm · D March 20, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 31, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 8, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 28, 2026 · Resident Rights
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Potential for harm · E January 8, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 28, 2026 · Resident Rights
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Potential for harm · D January 8, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 28, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 8, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 28, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 8, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 28, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 8, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 28, 2026 · Resident Assessment and Care Planning
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Potential for harm · F January 8, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 28, 2026 · Nutrition and Dietary
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Potential for harm · D October 17, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 17, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 17, 2024
Provide activities to meet all resident's needs.
Corrected December 13, 2024 · Quality of Life and Care
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Potential for harm · D October 17, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected November 11, 2024 · Quality of Life and Care
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Potential for harm · D October 17, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 11, 2024 · Pharmacy Service
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Potential for harm · D October 17, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected November 11, 2024 · Infection Control
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No harm found · B October 17, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 11, 2024 · Resident Rights
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No harm found · B October 17, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected November 11, 2024 · Resident Rights
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Potential for harm · D July 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 22, 2024 · Quality of Life and Care
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Potential for harm · D July 5, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 22, 2024 · Quality of Life and Care
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Potential for harm · D September 20, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected October 31, 2023 · Resident Rights
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Potential for harm · D September 20, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 31, 2023 · Resident Rights
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Potential for harm · D September 20, 2023
Ensure each resident receives an accurate assessment.
Corrected October 31, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 20, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected October 31, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D September 20, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 31, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 20, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 31, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235700 · certified since May 16, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.