The Plaza at Lubbock
4910 Emory · Lubbock, TX · 79416 · 8067400800
132 certified beds For profit - Corporation Chain: Stonegate Senior Living
Why this verdict
- Federal penalties on record: $38,594 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
RN staffing in the bottom 10% nationally
0.28 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.05 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.28 | 0.55–0.75 |
| Weekend hours / resident-day | 2.67 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | 3 · $38,594 |
Inspection citations (40 in the current record)
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Potential for harm · E January 8, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 9, 2026 · Resident Rights
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Potential for harm · D January 8, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 9, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 8, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected January 9, 2026 · Nutrition and Dietary
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Potential for harm · D January 8, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected January 9, 2026 · Nutrition and Dietary
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Potential for harm · E January 8, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 9, 2026 · Nutrition and Dietary
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Potential for harm · E January 8, 2026
Provide and implement an infection prevention and control program.
Corrected January 9, 2026 · Infection Control
-
Immediate jeopardy · J January 24, 2025 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · D December 4, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 12, 2024 · Resident Rights
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Potential for harm · D December 4, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected December 12, 2024 · Pharmacy Service
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Actual harm · G October 17, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 17, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 11, 2024
Keep residents' personal and medical records private and confidential.
Corrected October 23, 2024 · Resident Rights
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Potential for harm · E October 11, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 23, 2024 · Resident Rights
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Potential for harm · E October 11, 2024
Provide activities to meet all resident's needs.
Corrected October 23, 2024 · Quality of Life and Care
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Potential for harm · D October 11, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 23, 2024 · Quality of Life and Care
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Potential for harm · E October 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 23, 2024 · Pharmacy Service
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Potential for harm · E October 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 23, 2024 · Nutrition and Dietary
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Potential for harm · E October 11, 2024
Provide and implement an infection prevention and control program.
Corrected October 23, 2024 · Infection Control
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Immediate jeopardy · J September 5, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 4, 2024 · Resident Rights
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Immediate jeopardy · J September 5, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 5, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 19, 2024 · Resident Rights
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Potential for harm · D September 5, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 19, 2024 · Quality of Life and Care
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Potential for harm · D September 5, 2024 · found via complaint
Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.
Corrected September 19, 2024 · Administration
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Potential for harm · D September 5, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 13, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 24, 2025 | Fine | $16,149 |
| January 24, 2025 | Payment Denial | 3 days |
| October 11, 2024 | Fine | $8,824 |
| September 5, 2024 | Fine | $13,621 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676105 · certified since July 5, 2006. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.