The Pines at Catskill Center for Nursing & Rehab
154 Jefferson Heights · Catskill, NY · 12414 · 5189435151
136 certified beds For profit - Limited Liability company Chain: National Health Care Associates
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.12 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 2.58 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 1 · $13,247 |
Inspection citations (25 in the current record)
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Actual harm · G July 3, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 3, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected June 14, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 3, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 3, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 21, 2025 · Resident Rights
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Potential for harm · D July 3, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected August 21, 2025 · Quality of Life and Care
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Potential for harm · D July 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 21, 2025 · Quality of Life and Care
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Potential for harm · F July 3, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected August 21, 2025 · Nursing and Physician Services
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Potential for harm · E July 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 21, 2025 · Nutrition and Dietary
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Potential for harm · E July 3, 2025
Dispose of garbage and refuse properly.
Corrected August 21, 2025 · Nutrition and Dietary
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Potential for harm · D July 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E July 3, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E July 3, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 21, 2025 · Pharmacy Service
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Potential for harm · D March 18, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected May 2, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 18, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 2, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 18, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 2, 2022 · Quality of Life and Care
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Potential for harm · D March 18, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 2, 2022 · Quality of Life and Care
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Potential for harm · D March 18, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected May 2, 2022 · Quality of Life and Care
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Potential for harm · D March 18, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 2, 2022 · Quality of Life and Care
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Potential for harm · D March 18, 2022
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected May 2, 2022 · Quality of Life and Care
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Potential for harm · D March 18, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 2, 2022 · Pharmacy Service
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Potential for harm · D March 18, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 17, 2022 · Nutrition and Dietary
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Potential for harm · D September 9, 2019
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · E September 9, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 8, 2019 · Resident Assessment and Care Planning
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Potential for harm · E September 9, 2019
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 8, 2019 · Pharmacy Service
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 3, 2025 | Fine | $13,247 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335256 · certified since January 1, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.