The Peaks Health & Rehabilitation
3150 North Winding Brook Road · Flagstaff, AZ · 86001 · 9287747106
58 certified beds Non profit - Other Chain: The Goodman Group Part of a CCRC
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.59 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.95 | 0.55–0.75 |
| Weekend hours / resident-day | 4.10 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (28 in the current record)
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Potential for harm · D July 10, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 29, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 13, 2024 · Resident Rights
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Potential for harm · D November 7, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · E November 7, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 7, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 13, 2024 · Pharmacy Service
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Potential for harm · E November 7, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected December 13, 2024 · Pharmacy Service
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Potential for harm · E November 7, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 13, 2024 · Pharmacy Service
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Potential for harm · D November 7, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 13, 2024 · Infection Control
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Potential for harm · D November 7, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 7, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 7, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 22, 2023 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected November 15, 2023 · Nursing and Physician Services
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Actual harm · G August 11, 2022
Ensure that residents are free from significant medication errors.
Corrected January 18, 2021 · Pharmacy Service
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Potential for harm · D August 11, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 15, 2022 · Resident Rights
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Potential for harm · D August 11, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 15, 2022 · Resident Rights
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Potential for harm · D August 11, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected October 15, 2022 · Resident Rights
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Potential for harm · E August 11, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected October 15, 2022 · Resident Rights
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Potential for harm · D August 11, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D August 11, 2022
Plan the resident's discharge to meet the resident's goals and needs.
Corrected October 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D August 11, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 15, 2022 · Quality of Life and Care
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Potential for harm · D August 11, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 15, 2022 · Quality of Life and Care
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Potential for harm · D August 11, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 15, 2022 · Pharmacy Service
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Potential for harm · D August 11, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 15, 2022 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035257 · certified since May 3, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.