The Oaks
901 Bethesda Road · Winston-Salem, NC · 27103 · 3367682211
131 certified beds For profit - Corporation Chain: Liberty Senior Living
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.32 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.12 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (24 in the current record)
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Potential for harm · D August 22, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 11, 2025 · Resident Rights
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Potential for harm · D August 22, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected September 11, 2025 · Resident Rights
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Potential for harm · D August 22, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 22, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · F August 22, 2025
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected September 11, 2025 · Nutrition and Dietary
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Potential for harm · F August 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 11, 2025 · Nutrition and Dietary
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Potential for harm · F August 22, 2025
Dispose of garbage and refuse properly.
Corrected September 11, 2025 · Nutrition and Dietary
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Potential for harm · D August 22, 2025
Provide or get specialized rehabilitative services as required for a resident.
Corrected September 11, 2025 · Quality of Life and Care
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Potential for harm · F August 22, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected September 11, 2025 · Administration
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Potential for harm · D August 22, 2025
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Corrected September 11, 2025 · Environmental
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No harm found · B August 22, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 24, 2024
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected August 6, 2024 · Resident Rights
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Potential for harm · E July 24, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected August 6, 2024 · Resident Rights
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Potential for harm · D July 24, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 6, 2024 · Quality of Life and Care
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Potential for harm · E July 24, 2024
Provide or obtain dental services for each resident.
Corrected August 6, 2024 · Quality of Life and Care
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Potential for harm · D July 24, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 7, 2024 · Quality of Life and Care
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Potential for harm · E September 15, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected October 4, 2023 · Nursing and Physician Services
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Potential for harm · D September 15, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected October 4, 2023 · Pharmacy Service
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Potential for harm · E September 15, 2023
Ensure that residents are free from significant medication errors.
Corrected October 4, 2023 · Pharmacy Service
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Potential for harm · D September 15, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 4, 2023 · Pharmacy Service
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Potential for harm · E September 15, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected October 4, 2023 · Administration
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Potential for harm · D September 15, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected October 4, 2023 · Environmental
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No harm found · B September 15, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected October 4, 2023 · Resident Rights
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No harm found · B September 15, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected October 4, 2023 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345284 · certified since June 30, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.