The Oaks Rehabilitation and Healthcare Center
3291 Northpointe Drive · Zanesville, OH · 43701 · 7404523000
75 certified beds For profit - Limited Liability company Chain: Trilogy Health Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $37,229 in fines in the last 24 months.
- 4 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.25 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.70 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.25 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 3 · $80,492 |
Inspection citations (51 in the current record)
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Potential for harm · D April 14, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 24, 2026 · Pharmacy Service
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Potential for harm · D December 1, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 9, 2026 · Resident Rights
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Potential for harm · D December 1, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 9, 2026 · Quality of Life and Care
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Actual harm · G July 29, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 19, 2025 · Quality of Life and Care
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Potential for harm · D July 29, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected August 19, 2025 · Quality of Life and Care
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Potential for harm · D July 29, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 19, 2025 · Quality of Life and Care
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Potential for harm · D July 29, 2025
Provide and implement an infection prevention and control program.
Corrected August 19, 2025 · Infection Control
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Potential for harm · D July 29, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 19, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 16, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025 · found via complaint
Provide appropriate foot care.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · F June 16, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected July 8, 2025 · Nursing and Physician Services
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Potential for harm · D June 16, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected July 8, 2025 · Pharmacy Service
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Potential for harm · D June 16, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected July 8, 2025 · Pharmacy Service
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Potential for harm · E June 16, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 8, 2025 · Pharmacy Service
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Potential for harm · D June 16, 2025 · found via complaint
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected July 8, 2025 · Nutrition and Dietary
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Potential for harm · D June 16, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · F June 16, 2025 · found via complaint
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected July 8, 2025 · Administration
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Potential for harm · D June 16, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 8, 2025 · Infection Control
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Actual harm · G June 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 18, 2024 · Quality of Life and Care
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Potential for harm · D June 25, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 25, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 18, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 29, 2025 | Fine | $37,229 |
| June 25, 2024 | Fine | $16,801 |
| July 17, 2023 | Fine | $26,462 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366051 · certified since April 10, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.