The Neighborhood in Rio Rancho
900 Loma Colorado Blvd Ne · Rio Rancho, NM · 87124 · 5059942296
72 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Carries CMS’s abuse warning icon.
- Staffing hours comfortably above national benchmarks.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
85% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 5.26 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.97 | 0.55–0.75 |
| Weekend hours / resident-day | 4.81 | ≈ weekday level |
| Nursing turnover / year | 85% | median 45% |
| Fines (3-yr window) | 1 · $12,735 |
Inspection citations (38 in the current record)
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Potential for harm · D March 13, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G November 19, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 19, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 13, 2026 · Resident Rights
-
Potential for harm · E November 19, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · E November 19, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · E November 19, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · E November 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Observe each nurse aide's job performance and give regular training.
Corrected December 5, 2025 · Nursing and Physician Services
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Potential for harm · D November 17, 2025
Provide or obtain dental services for each resident.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · F November 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 5, 2025 · Nutrition and Dietary
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Potential for harm · E November 17, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 5, 2025 · Environmental
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Potential for harm · E March 20, 2025 · found via complaint
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · E March 20, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D March 20, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected May 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 20, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · F March 20, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 2, 2025 · Nursing and Physician Services
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Potential for harm · E March 20, 2025 · found via complaint
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected May 2, 2025 · Administration
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Potential for harm · D January 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · D January 3, 2025 · found via complaint
Keep all essential equipment working safely.
Corrected March 7, 2025 · Environmental
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Potential for harm · D May 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · D May 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · E May 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 21, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 17, 2025 | Fine | $12,735 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 325130 · certified since August 10, 2016. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.