The Massachusetts Veterans Home at Chelsea
100 Summit Street · Chelsea, MA · 02150 · 6178877115
154 certified beds Government - State
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 7.11 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.57 | 0.55–0.75 |
| Weekend hours / resident-day | 5.97 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | none |
Inspection citations (24 in the current record)
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Potential for harm · D September 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 3, 2025 · Quality of Life and Care
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Potential for harm · D September 19, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 3, 2025 · Pharmacy Service
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Potential for harm · D July 29, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected September 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 29, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 14, 2024 · Quality of Life and Care
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Potential for harm · D October 9, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 14, 2024 · Quality of Life and Care
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Potential for harm · D October 9, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected November 14, 2024 · Quality of Life and Care
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Potential for harm · D October 9, 2024
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected November 14, 2024 · Nursing and Physician Services
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Potential for harm · D October 9, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected November 14, 2024 · Quality of Life and Care
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Potential for harm · D October 9, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 14, 2024 · Pharmacy Service
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Potential for harm · D July 17, 2024 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected September 1, 2024 · Resident Rights
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Potential for harm · D July 17, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 14, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 3, 2023
Assess the resident when there is a significant change in condition
Corrected September 15, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 3, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected September 15, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 3, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 15, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 3, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 15, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 3, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 15, 2023 · Pharmacy Service
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Potential for harm · D August 3, 2023
Provide routine and 24-hour emergency dental care for each resident.
Corrected September 15, 2023 · Quality of Life and Care
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Potential for harm · F August 3, 2023
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected September 15, 2023 · Administration
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Potential for harm · F August 3, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected September 15, 2023 · Administration
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Potential for harm · D August 3, 2023
Provide and implement an infection prevention and control program.
Corrected September 15, 2023 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225110 · certified since February 9, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.