The Highlands at Owasso
10098 N 123 E Ave · Owasso, OK · 74055 · 9189284800
105 certified beds For profit - Individual
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection results are getting worse cycle over cycle, not better.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
RN staffing in the bottom 10% nationally
0.17 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
71% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.17 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 71% | median 45% |
| Fines (3-yr window) | 2 · $35,660 |
Inspection citations (20 in the current record)
-
Immediate jeopardy · J March 13, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Past Non-Compliance · Pharmacy Service
-
Actual harm · G February 2, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
-
Potential for harm · D February 2, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 15, 2026 · Pharmacy Service
-
Potential for harm · D February 2, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 15, 2026 · Pharmacy Service
-
Potential for harm · D February 2, 2026 · found via complaint
Provide or obtain dental services for each resident.
Corrected March 15, 2026 · Quality of Life and Care
-
Potential for harm · E May 6, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected June 30, 2025 · Resident Rights
-
Potential for harm · D May 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 30, 2025 · Pharmacy Service
-
Potential for harm · D May 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 30, 2025 · Nutrition and Dietary
-
Potential for harm · D May 6, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 28, 2025 · Quality of Life and Care
-
Potential for harm · F May 6, 2025 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected May 18, 2025 · Nursing and Physician Services
-
Potential for harm · F May 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected June 30, 2025 · Infection Control
-
Potential for harm · D January 16, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 27, 2025 · Infection Control
-
Potential for harm · D January 16, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected January 27, 2025 · Environmental
-
Potential for harm · D December 13, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 21, 2025 · Pharmacy Service
-
Potential for harm · D December 13, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected January 21, 2025 · Nutrition and Dietary
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Potential for harm · D December 13, 2024 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected January 21, 2025 · Environmental
-
Potential for harm · D August 9, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 23, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 8, 2024 · Nutrition and Dietary
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Potential for harm · E January 23, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 8, 2024 · Nutrition and Dietary
-
Potential for harm · E January 23, 2024 · found via complaint
Keep all essential equipment working safely.
Corrected February 23, 2024 · Environmental
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 13, 2026 | Fine | $22,925 |
| February 2, 2026 | Fine | $12,735 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 375558 · certified since February 21, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.