The Heights on Valley Ranch
23200 Valley Ranch Parkway · Porter, TX · 77365 · 3463265085
122 certified beds For profit - Corporation Chain: Touchstone Communities
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
RN staffing in the bottom 10% nationally
0.17 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.66 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.17 | 0.55–0.75 |
| Weekend hours / resident-day | 3.05 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
-
Potential for harm · D May 15, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 15, 2025 · Resident Rights
-
Potential for harm · E May 15, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected June 15, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D May 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 15, 2025 · Pharmacy Service
-
Potential for harm · E May 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 15, 2025 · Nutrition and Dietary
-
Potential for harm · D May 15, 2025
Provide and implement an infection prevention and control program.
Corrected June 15, 2025 · Infection Control
-
No harm found · B May 15, 2025
Dispose of garbage and refuse properly.
Corrected June 15, 2025 · Nutrition and Dietary
-
Potential for harm · E October 11, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected October 28, 2024 · Resident Rights
-
Potential for harm · E March 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 8, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E March 21, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 8, 2024 · Quality of Life and Care
-
Potential for harm · E March 21, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected April 8, 2024 · Quality of Life and Care
-
Potential for harm · E March 21, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 8, 2024 · Quality of Life and Care
-
Potential for harm · E March 21, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 8, 2024 · Resident Rights
-
Potential for harm · E March 21, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 8, 2024 · Quality of Life and Care
-
Potential for harm · E March 21, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 8, 2024 · Quality of Life and Care
-
Potential for harm · D December 20, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 22, 2023 · Resident Rights
-
Potential for harm · E December 20, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected January 23, 2023 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676476 · certified since January 23, 2020. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.